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Module 04: Collecting Information
4.4. Using information (what is needed and
when?)
Summary of Actions...
...Review the regulatory and institutional
issues
...Assess the state of the utility (financial, technical
and performance)
...Conduct consumer surveys (perceptions,
willingness and ability to pay)
...Assess the present and future
efficiency and capacity of the private sector to participate
in service provision
...Identify stakeholders that support and oppose private
sector participation
The information collected from various sectors can be used
during the analysis and planning stages of developing the PPP. This
information also needs to be conveyed to the potential partners by
a champion, who might originate from within either of the (public or
private sector) parties to the partnership.
The information collected can be used for the processes outlined
below:
◊ Identification of problems that need to be solved. This stage identifies
the weaknesses within the services currently being provided by the municipality.
The information needed to identify problems includes:
• an assessment of the performance of the utility/agency; and
• an assessment of consumer perceptions.
◊ Overview of existing
political, legislative and legal framework. This will help to determine
if the existing framework supports private sector participation and the
areas that require modification.
◊ Identification of key stakeholders that support and those who are
likely to oppose private sector participation. This information
will highlight:
• processes and policies that may be put in place to meet stakeholders’ concerns;
and
• procedures that can be put in place to minimise the risk of political
interference.
◊ Study of implications of increased coverage and
service levels for the tariffs that consumers will pay. For this,
the information needed includes:
• assessment of the performance of the utility (coverage area, service
levels, cost of service provision and tariffs);
• appraisal of the efficiency of the private sector to perform better
than the utility, but without increasing tariffs greatly;
and
• analysis of consumers’ willingness and ability to pay for
improved services.
◊ Assessment of viability of the assets of the utility/agency. This
information will be used to determine if the utility’s
existing assets are good enough to form the basis for long-term
private sector participation.
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